Zales ring size

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They might screw something else up. I will never go back to that store for any reason. The worst part is they were deceptive. I would have felt much better if they had owned up to breaking the band. I had my first and my LAST experience just recently.

I got an amethyst ring for myself for Christmas the day before Thanksgiving. It took 3 weeks to get the ring back. The very next day after the ring was picked up, a stone fell out of it. I called and complained and they said they would replace the stone for free. I bought the ring back and I was told it would be another 3 weeks to get the stone fixed.

Just 2 days before my ring was supposed to come back, they call and said the stone is on backorder and that it would be another 3 weeks to get my ring back. At that point, I said I was done and requested a refund. I got a refund, but am SO disgusted with this store. It is mid-January and I still never got my ring. Ugh, what a miserable experience!! This was the store in Manassas, VA. Is zales good quality? They never claimed they are. People need to read the description before making a purchase.

Are they over priced? I think most jewelers are, but not all, although they are few and far between. Personally, anyone that buys a diamond ring on line is taking a risk of not being happy, although you can return it within two months. People just need to put their computers, tablets and cell phones down and drive themselves to a jeweler and pick one out in person. As far as the financing, I use it often and as long as I make my payments on time, I do not get charged any interest.

The small fee is not an issue for me and is a LOT better then paying the interest. The financing is also offered in store as well and you are always told about the fee. I shop at two different Zales stores in my area and have never had an issue. I just know what I am looking for and I educate myself about anything I am shopping for before I even shop.

Education is the key. In reading some of the comments here, I can understand being upset about a family ring going MIA when sending it out for sizing, but seriously why would you have done that in the first place with a ring with so much emotional attachment. Always find a jeweler and they are out there that does sizing on premise.

They are usually family owned jewelers and if they are not too busy you can even watch them do the sizing. I am in the Phila area. Three weeks for sizing if it is sent out is the average for jewelers around here that do not size on premise.

Also another review about waiting weeks to order a stone that fell out is also the norm since they are imported over seas these days in most cases. I myself recommend Zales to people I know and I prefer them over Kay and Jared which are basically the same company. Jim Burke. Your story seems fishy to me since Zales has a 60 day return policy and would have taken the sea glass back without question. Next you will say that you waited until you had it over two months before taking it to the other jewelers.

I have returned items and have never had an issue. You can even return an on line item to the store for the refund and even then, no questions asked as long as you have your receipt and ID. Reene,I have to say I concur with your comments. I have noticed discrepancies between grading reports and receipts regarding cut and carat tw.

One really needs to look over all paperwork carefully. Paul maybe you have some insight here? They do business with DeBeers and are based in the Bahamas. I was very sickened when I saw a commercial by Zales jewelry. It contained two females getting married. I will not be a customer for Zales nor any of its affiliates. If they want to endorse that immoral lifestyle then that will be on them on the day of judgement.

But as for me they will not get a dime of my money for my up and coming wedding. Put husbands wedding ring on layaway paid off in 2 payments. Was given wrong ring in the wrong size. Original ring was no where to be found. The employees are not the brightest either. Definitely shop elsewhere. We will never do business with Zales again. They will ruin your credit, I paid 10 times more then the required payment and paid early. Got charged with a late fee, lowered our credit line and of course they turned it in to the credit bureau.

They are in NO rush to even help you in Customer services or Corp. It was paid off ahead of time, so I am worried just what else they will do and lie. Maybe we should start a Class Action Lawsuit?? I believe that I would have a strong case for making larger payments and paying off early would stand up in court.

Any one want to try or have any other input??? My one month old ring from zales in grapevine was only on my finger for one week. How could it be damaged? They explained the white gold had come off of the yellow gold. I told them I want the original ring fixed and not replaced. I explained the big deal was that my wife put this ring on my finger not one your gonna replace it with that looks the same.

So she calls the district manager and he said that he is going to get the original ring fixed correctly and give me a 50 dollar gift card. Maybe, maybe not. Anyways when I asked her to check it over on the phone she said it looks lop sided.

I will never do business with Zales ever again. It takes 3 business days to process an online order. I ordered a ring that will need resized once it reaches my local store. I have to physically accept the ring and hand it right back to them to have it resized. Now they have me in a bind even though I ordered almost two weeks before I needed it. Perhaps you want to shed more light on this. My grandson, who is in the Marines, purchase an engagement ring from the local Zales in San Diego last Dec.

He then got deployed and spent the next seven months on a ship. I kept the ring safe until he returned to get married. But the wedding was canceled. No matter what! Both noticed that a small stone was missing, probably happened when Zales cleaned the ring. We explained that it would have been hard to have the ring cleaned because the ship does not have a Zales on board! This ring has never been on a finger! Now comes the real good news. The return policy from Zales is actually pretty generous as it is a 60 day refund period.

If this scenario happened in any other retailer or business, the outcome would likely be the same barring; goodwill from store owners. To address the next part on the missing melee diamond and to be clear, I have no love for the craftsmanship work on their settings. Was this option made to you?

That said, reliable vendors in the business who are in it for the long term will not risk their reputation to handle things in this manner. To begin with, most offer an extended period of warranty coverage and will be able to fix up issues like these easily. Worst place to order from!! Are zales diamonds certified?

They claim it is but the diamonds look very dirty and hazy. They are always friendly and ready to help me with whatever I needed, and far as pricing they are expensive. I had to haggle the price, they were gracious enough to lower the price, not enough I thought. But I still bought the ring because they worked with me. The diamonds are just beautiful! Right now I would not trade with anyone else.

Im sorry everyone else had a bad experience. Thanks for leaving the comment. While I am no fan of Zales, I would say that there are people who are perfectly happy with what they buy from them. Those that do run into problems tend to voice their concerns more often. After we go home, I try to find the ring online for fun. This made me weary so I called customer service. Well, the store we went to never mentioned that and shipped it off to be sized. That means their discretion was that it can be sized to a 5.

If I should tell my fiance and have them double check with the store? Any suggestions? It was just their sales department. View original reply megwv3: because Zales is a retail store, subject to those pressures. And corporate policies are created as guidelines to protect the company. The discretion bit comes into play by letting managers have wiggle room to hit their numbers. Also, not sure about your Zales, but the people at the Zales near me turn over a lot.

View original reply bitsybee: Makes sense. What would you recommend? Sadly the loss of integry may not come out for months. If there are lots of side stones ect they may become unstable. I would suggest taking your ring to a real jewler locally to you. If a real jewler sizes it they will have 1 looked at it in person to know if it can be done and 2 make sure all the stones ect are still solidly in place. Ive read so may reviews about sizing issues from chain storea where they have to be sent out, everything from side stones falling out to the main stone being replaced because it was damaged by them and they tried to hide it.

View original reply megwv3: possible to go elsewhere? They can cast the ring in your size instead of resizing the specific one you picked out. I wear a 3. View original reply bitsybee: They already have the ring. View original reply vip Thank you.

View original reply megwv3: oh goodness. Please tell me you paid with a credit card because you get some consumer protections that way. If not, how good is your relationship with Zales? You are getting conflicting information and if that makes you uncomfortable, they should work with you.

Your ring is a big deal. View original reply bitsybee: yes credit card. We said yes as it was huge on me. She said ok and that was that. View original reply megwv3: hrm. Depending on the card, you might get a warranty on top of whatever Zales offers.

Call your card and ask. Also be super diligent about having your ring checked every 6 months at Zales. I actually have to same issue. My ring originally was a size 7 but I needed a size 6.

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You would typically get free shipping for purchases and they also have a unique, 60 day return policy which is way more generous than many of their competitors. What that means is that if you order something online, you will get it at your door without paying any shipping fees and be able to try it out for more than two months. For any reason you are not satisfied with the purchase, you will be refunded without any questions asked as long as their return terms and conditions are met.

Their modern edge reveals that their target market includes typical users of social media networks. That said, they do offer some extravagant designs even though the majority of listings consist of varied pieces in the lower price ranges. The middle class young man whose lifelong dream was buying a diamond engagement ring for his chosen one might make Zales. However, the pretentious mogul might find services better fitted for his empyrean budget at other places. How does the quality of their diamond engagement rings fare?

Generally, when it comes to buying diamonds, unbelievably low prices guarantee garbage quality. You see, high quality diamonds are never on sale because traders and consumers are willing to pay more for them. I want to bring to your attention that the majority of the diamonds used in their pre-set engagement rings are not graded by a reliable lab like GIA or AGS. To make matters worse, the listings actually have really bad clarity ratings to begin with. This is the real reason why Zales diamonds are so cheap.

Do you see the large flawless diamond set in the ring? Sorry, you are NOT receiving that in reality…. Do you fancy yourself buying and presenting an engagement ring to a loved one with the diamonds shown above? Even worse, buying uncertified diamonds is asking for trouble. Is this really true? Find out why on the next page…. Share This Page on Social Media! You Need To Read This! GIA vs. IGI vs. AGS vs. Are they any good? I saw a couple of designs that I liked and am interesting in getting.

The lifetime diamond commitment program is a very typical form of after sales service that many other jewelers provide for free. Zales will tell you if you open an account you will get no annual fee and no interest for 6 months. They do not tell you about the fee when they push you into this promotion. Avoid like the plague. I ordered an Aquamarine set of ring, earrings and necklace. The necklace and earrings looked like aquamarine. The ring looked like a piece of foggy grey sea glass.

I took it to two jewelers; Michaels and Ross-Simmons. They both advised it was NOT aquamarine. Got some cheap sea glass from them. Run Away. They lost the wedding band. I was devastated. If i were you I would stay away. This company sells warranties for many pieces of jewelry that they know are un-repairable.

That means if you are buying a warranty on a piece of jewelry that you really like, chances are that if a stone falls out, they will hold on to your jewelry as if they are going to fix it but then call you to let you know that the jewelry cannot be fixed but they can give you a one time replacement.

This now means that if you want a warranty on the new piece of jewelry you have to buy another warranty!! Zales truly does not care about their customers. Before writing this review, I called Zales guest services 6 times after being lied to from the manager and district manager.

Please feel free to message me for the details though or wait for me to finish my review when I have more time. Bottom line is that Zales is a lying company that sells terrible warranties and junk jewelry. I will be writing to local papers, online sites, and even my local news stations with a full review of my experiences with Zales, especially the one I am currently going through. Warranties, repairs and policies can sometimes be misunderstood or conveyed wrongly. With a new replacement and getting a new warranty on it, you really have to speak to Zales on what their policies are.

Good luck! I carried the watch to the store yesterday and the clerk asked me if I minded waiting for about 30 minutes. When I went back to the store, they were closing and they had shut down the registers. She said that I could pick it up the following day with no charge. I just looked at it a moment ago and the band is broken. One of the screws is missing. They might screw something else up.

I will never go back to that store for any reason. The worst part is they were deceptive. I would have felt much better if they had owned up to breaking the band. I had my first and my LAST experience just recently. I got an amethyst ring for myself for Christmas the day before Thanksgiving. It took 3 weeks to get the ring back. The very next day after the ring was picked up, a stone fell out of it.

I called and complained and they said they would replace the stone for free. I bought the ring back and I was told it would be another 3 weeks to get the stone fixed. Just 2 days before my ring was supposed to come back, they call and said the stone is on backorder and that it would be another 3 weeks to get my ring back. At that point, I said I was done and requested a refund.

I got a refund, but am SO disgusted with this store. It is mid-January and I still never got my ring. Ugh, what a miserable experience!! This was the store in Manassas, VA. Is zales good quality? They never claimed they are. People need to read the description before making a purchase. Are they over priced? I think most jewelers are, but not all, although they are few and far between. Personally, anyone that buys a diamond ring on line is taking a risk of not being happy, although you can return it within two months.

People just need to put their computers, tablets and cell phones down and drive themselves to a jeweler and pick one out in person. As far as the financing, I use it often and as long as I make my payments on time, I do not get charged any interest. The small fee is not an issue for me and is a LOT better then paying the interest. The financing is also offered in store as well and you are always told about the fee.

I shop at two different Zales stores in my area and have never had an issue. I just know what I am looking for and I educate myself about anything I am shopping for before I even shop. Education is the key. In reading some of the comments here, I can understand being upset about a family ring going MIA when sending it out for sizing, but seriously why would you have done that in the first place with a ring with so much emotional attachment.

Always find a jeweler and they are out there that does sizing on premise. They are usually family owned jewelers and if they are not too busy you can even watch them do the sizing. I am in the Phila area. Three weeks for sizing if it is sent out is the average for jewelers around here that do not size on premise. Also another review about waiting weeks to order a stone that fell out is also the norm since they are imported over seas these days in most cases.

I myself recommend Zales to people I know and I prefer them over Kay and Jared which are basically the same company. Jim Burke. Your story seems fishy to me since Zales has a 60 day return policy and would have taken the sea glass back without question. Next you will say that you waited until you had it over two months before taking it to the other jewelers. I have returned items and have never had an issue. You can even return an on line item to the store for the refund and even then, no questions asked as long as you have your receipt and ID.

Reene,I have to say I concur with your comments. I have noticed discrepancies between grading reports and receipts regarding cut and carat tw. One really needs to look over all paperwork carefully. Paul maybe you have some insight here? They do business with DeBeers and are based in the Bahamas. I was very sickened when I saw a commercial by Zales jewelry. It contained two females getting married. I will not be a customer for Zales nor any of its affiliates.

My fiance bought a beautiful ring from Zales. We picked it out together. I know there have been bad reviews but my friends all shopped at the local store and never had any issues. I need a size 5. After we go home, I try to find the ring online for fun. This made me weary so I called customer service. Well, the store we went to never mentioned that and shipped it off to be sized. That means their discretion was that it can be sized to a 5.

If I should tell my fiance and have them double check with the store? Any suggestions? It was just their sales department. View original reply megwv3: because Zales is a retail store, subject to those pressures. And corporate policies are created as guidelines to protect the company. The discretion bit comes into play by letting managers have wiggle room to hit their numbers. Also, not sure about your Zales, but the people at the Zales near me turn over a lot.

View original reply bitsybee: Makes sense. What would you recommend? Sadly the loss of integry may not come out for months. If there are lots of side stones ect they may become unstable. I would suggest taking your ring to a real jewler locally to you.

If a real jewler sizes it they will have 1 looked at it in person to know if it can be done and 2 make sure all the stones ect are still solidly in place. Ive read so may reviews about sizing issues from chain storea where they have to be sent out, everything from side stones falling out to the main stone being replaced because it was damaged by them and they tried to hide it.

View original reply megwv3: possible to go elsewhere? They can cast the ring in your size instead of resizing the specific one you picked out. I wear a 3. View original reply bitsybee: They already have the ring. View original reply vip Thank you. View original reply megwv3: oh goodness. Please tell me you paid with a credit card because you get some consumer protections that way. If not, how good is your relationship with Zales?

You are getting conflicting information and if that makes you uncomfortable, they should work with you. Your ring is a big deal. View original reply bitsybee: yes credit card. We said yes as it was huge on me. She said ok and that was that.

View original reply megwv3: hrm. Depending on the card, you might get a warranty on top of whatever Zales offers.