This service is available for most Apple products. Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair. Learn more about your Apple Limited Warranty or AppleCare Product coverage status , and get service and repair information for a specific Apple product. Manufacturers, suppliers, or publishers, other than Apple, may provide their own warranties to you — please contact them for further information.
Software distributed by Apple with or without the Apple brand including, but not limited to system software is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free. Before receiving warranty service, Apple or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Apple's procedures for obtaining warranty service.
Before submitting your Apple Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords. Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally purchased, subject to applicable updates. Apple may install system software updates as part of warranty service that will prevent the Apple Product from reverting to an earlier version of the system software.
Third party applications installed on the Apple Product may not be compatible or work with the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.
If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option: i repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,. Apple may request that you replace certain user-installable parts or Apple Products. A replacement part or Apple Product, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety 90 days from the date of replacement or repair, whichever provides longer coverage for you.
When a Apple Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Apple's property. Please access and review the online help resources described below before seeking warranty service.
If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store "Apple Retail" or AASP, using the information provided below.
An Apple representative or AASP will help determine whether your Apple Product requires service and, if it does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location. Online information with details on obtaining warranty service is provided below. If Apple determines that your Apple Product is eligible for mail-in service, Apple will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your Apple product, so that you may ship your Apple Product to an ARS or AASP location.
Instructions may be sent to you via email or in hard copy with the packaging material. Apple will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the Apple Product are followed. DIY parts service allows you to service your own Apple Product. If DIY parts service is available in the circumstances, the following process will apply.
Apple may require a credit card authorization as security for the retail price of the replacement Apple Product or part and applicable shipping costs.
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The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support.