If the customer wants to return the item for credit, the item will be shipped back to Sunsetmicro. If DOA is valid customer will then be refunded. If the DOA is not valid and the customer still wants a credit they will be responsible for any shipping charges accrued on behalf of Sunsetmicro. What does the Warranty Cover?
Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse including but not limited to improper installation, connection to incorrect voltages, and power points ; failures caused by products not supplied by Sunsetmicro.
AS-IS or Cores:? There is no warranty on any AS-IS condition item s. Damaged Shipments:? Customers are responsible to inspect the box and product upon delivery and reject shipments if the box or product is damaged. If a shipment is received damaged the customer needs to contact Sunsetmicro. If a replacement is needed the customer will have to purchase again.
The customer will be refunded when the shipping company refunds Sunsetmicro. The shipping company is responsible for crediting back the shipping charges to the account the product was shipped on. We recommend that heavy shipments be shipped freight to ensure no shipping damages. If customer chooses not to ship freight we are not responsible for shipping damages and customer will need to contact the shipping company to file a damaged shipment claim.
If the customer needs a replacement product, they will need to purchase again. Order Cancellation:? This fee will be collected upfront before work on the order begins. This cancellation fee is compensation for any time and effort put into the order by Sunset Micro 7.
Key Reminders: Please keep in mind? Once a warranty claim has been initiated the customer is responsible to provide Sunsetmicro. Also, have the product shipped back if needed within a time frame of no more than 10business days or the RMA will no longer be available. Customer needs to keep all packing material in case there is a problem with the product. All items returned to Sunsetmicro. All DOA Claims must be filed within 5 days of receipt. A cash refund is only given to the customer if within the first 30 days of the warranty period.
After the30 days of the warranty period the customer will only receive an in-store credit. If defective product is not received back by Sunsetmicro. If a product has been returned to Sunsetmicro. Payment We only accept PayPal. We would advise you to check the cost of delivery before making purchase as the customs clearance fees, import charges and taxes can amount to quite a significant cost.
We guarantee this product against all hardware faults for a period of 12 months from receipt of the product. If there is a hardware fault within the first 30 days of receipt we will arrange for collection free of charge and replace or repair the product.
If there is a hardware fault after the first 30 days, you are responsible for safely returning the product to us. We will pay for the carriage of the replacement or repaired product back to you. However you may visit Cookie Settings to provide a controlled consent. Featured Products. Microsoft Surface Pro 7 Add to Basket. Add to Wish List Add to Compare. Show 9 15 View All Featured Products.
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