Newegg returns

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This is a terrible policy and seems to actually encourage shoppers to damage items so they can avoid the restocking fee. Be sure to check the bottom of the product page to see the specific return policy for that item. You have MUCH more leeway when buying items sold and shipped by Newegg and in most cases you can return used products, especially if they have a defect. You just might be out of luck when requesting a return if you tossed the original packaging. This holds true for both 3rd party sellers on Newegg and products they ship and fulfill themselves.

Go to your Order History and find the item you want to return. Select Refund or Replace located directly to the Right of the item. Pick your Return Reason and compete the Return Information. Select your Shipping Method and click on Submit Return. Next, follow the steps to prepare your package and print your shipping label if provided. Be sure you inspect the TV quickly for damage as you only have 48 hours to report any damage to Newegg.

Laptops can typically be replaced or refunded within 30 days from the delivery date. Check out this page to see exactly how to do a marketplace return, it also includes screenshots which is very convenient and makes the process much easier to follow. From my research the vast majority of marketplace returns can be done via the Newegg Return Portal. Ask the Reader: Have you ever had to use the Newegg return policy? Was it an easy process or a total pain in the butt?

By Kyle James. This site uses Akismet to reduce spam. Learn how your comment data is processed. Newegg , Return Policies. Who Pays the Return Shipping? In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Newegg will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Customers are responsible for return shipping costs. Newegg does not charge for return shipping labels for returns of defective products, or if you received the wrong product, products damaged during shipment, or if the product did not match what was shown on the Site. For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period.

For returns of unopened items that are returned in the original condition as shipped that were originally shipped via large item shipments, customers are responsible for any return shipping costs. Bundles are offered as a way to purchase multiple items together at a discounted price. Items sold as part of a Bundle may be returned individually for replacement if you request a replacement within the applicable Newegg Return Policy period for that individual item.

Combos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period for that individual item. If an individual Combo or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund.

Some combos are restricted from returning individual products for a refund and must be returned in their entirety. Please see combo product page for more specific information. For televisions with a screen size greater than 37 inches: An adult age 18 or older is required to sign the shipping courier's release form to complete delivery.

It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURS of the product's delivery. To the fullest extent permitted by law, any damage reported more than 48 HOURS after the product delivery will not be accepted by Newegg for replacement or refund.

Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that includes promotional items, all items must be returned. The cost of any promotional items not returned will be deducted from the refund total. Newegg may also offer gifts to valued customers for their continued support as well as for special giveaways.

These gifts are not part of any purchase value and therefore do not have to be returned. Purchases for prepaid cards, gift packaging and memberships are not eligible for return. While Newegg is more than happy to fill your order for a quantity of ten 10 or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable.

All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact our customer service department with any questions you may have. Newegg does not take title to returned items until the item arrives at the returns address destination.

At our discretion, a refund may be issued without requiring a return. In this situation, Newegg does not take title to the refunded item. We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement. DO NOT refuse the shipment. Please contact Newegg Customer Service for assistance. Nothing in this Return Policy limits your rights and remedies under any law.

You can easily create a return by logging into your account. For guest accounts, please click here. Once you've located your order, select any eligible product to start your return. To return a product to Newegg, you must obtain an RMA number within the applicable return period for the product.

Newegg will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which time returned products must be received by Newegg. RMA numbers will not be extended or reissued. Customer must prominently display the RMA number s on the shipping label as well as the RMA invoice on the box es containing the returned product. Customer is solely responsible for shipping any returned product to Newegg. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.

Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.

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You must request a return within 30 days of the delivery date. Product Lifespan: Using PC components and systems for cryptocurrency mining is known to significantly decrease the lifespan of the product due to overuse. This includes, but is not limited to: CPUs, video cards, solid-state and hard disk drives. This applies to all Open Box products sold and shipped by Newegg. Shop with confidence with Hassle-Free Returns. These items are covered by a manufacturer's warranty.

For information about the manufacturer's warranty, please refer to the terms and conditions for the manufacturer's warranty or contact the manufacturer. These are Newegg's Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue.

This would not be considered a return. Newegg does not charge any restocking fees for returns regardless of the reason for return. Newegg does not charge for return shipping labels for products up to 50lbs. You may request a courtesy prepaid return label during the return creation process. For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period.

For returns of unopened items that were originally shipped via large item shipments, customers are responsible for any such return shipping costs. In the event a product is returned that is a not defective, or b not the same product originally purchased from the website, then the product will be shipped back to the customer.

If a refund to the customer has been processed, then Newegg reserves the right to deduct from the refund amount the cost of the return shipping from the customer to Newegg. Bundles are offered as a way to purchase multiple items together at a discounted price.

Items sold as part of a Bundle may be returned individually for replacement if you request a replacement within the applicable Newegg Return Policy period for that individual item. Combos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period for that individual item. If an individual Combo or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund.

Some combos are restricted from returning individual products for a refund and must be returned in their entirety. Please see combo product page for more specific information. For televisions with a screen size greater than 37 inches: An adult age 18 or older is required to sign the shipping courier's release form to complete delivery.

It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 15 days of the product's delivery. To the fullest extent permitted by law, any damage reported more than 15 days after the product delivery will not be accepted by Newegg for replacement or refund.

Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that includes promotional items, all items must be returned. The cost of any promotional items not returned will be deducted from the refund total. Newegg may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned. Purchases for prepaid cards, gift packaging and memberships are not eligible for return.

While Newegg is more than happy to fill your order for a quantity of ten 10 or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies.

Please contact our customer service department with any questions you may have. Newegg does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return.

In this situation, Newegg does not take title to the refunded item. We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement. Nothing in this Return Policy limits your rights and remedies under any law. Newegg does not take title to returned items until the item arrives at the returns address destination.

At our discretion, a refund may be issued without requiring a return. In this situation, Newegg does not take title to the refunded item. We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement. A defective product that is returned may be repaired, replaced, or refunded at Newegg's sole discretion, unless otherwise required by law.

Nothing in the return policy limits your rights and remedies under any law. You can easily create a return by logging into your account. For guest accounts, please click here. Once you've located your order, select any eligible product to start your return. To return a product to Newegg, you must obtain a Return Merchandise Authorization "RMA" number within the applicable return period for the product described above.

Newegg will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 14 days within which time returned products must be received by Newegg. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number s on the shipping label as well as the RMA invoice on the box s containing the returned product.

Customer is solely responsible for shipping any returned product to Newegg. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.

If any component of the returned product is missing, Newegg's Return Procedure will be breached and Newegg may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component s. Newegg will not refund the original shipping charges to the Customer. The return must be properly packaged to protect against damage in transit.

Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you. Once your return has been processed, we will send you an email regarding your return. Refunds will be credited back to your original payment method. Once your return has been processed, please allow business days for your refund to post to your account.

If the original payment method is no longer available, Newegg will mail you a check to the billing address listed on your account. For returns for refunds for items purchased as gifts, Newegg will issue you a refund in the form of store credit.

For returns for refunds for items purchased through Bitcoin, Newegg will issue you a refund in the form of a Newegg Gift Card. Once your return has been processed, a Newegg Store Credit Gift Card will be issued and sent to you via email within approximately 1 -2 business days.

For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item.

If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, Newegg will issue you a refund. Once your return has been processed, a replacement will be issued within approximately business days.

Individual Return Policies Standard Return Policy Items covered by Newegg's Standard Return Policy, those products for which Newegg states "This item is covered by Newegg's Standard Return Policy", can be returned for a refund or a replacement, you must request a return within 30 days from the delivery date.

Replacement Only Return Policy Items covered by Newegg's Replacement Only Return Policy, those products for which Newegg states "This item is covered by Newegg's Replacement Only Return Policy", may only be returned for a replacement, you must request a return within 30 days from the delivery date. Return Shipping Fees Customers are responsible for any return shipping costs.

Combos and Kit Specials Combo and Kit Specials include two or more items that must be purchased together in order to receive a discount. TV Products For televisions with a screen size greater than 37 inches: An adult age 18 or older is required to sign the shipping courier's release form to complete delivery. Manufacturer Promotional Items and Newegg Gifts Manufacturers may offer free promotional items with their products.

Pre-paid Card, Gift Packaging and Memberships Purchases for prepaid cards, gift packaging and memberships are not eligible for return. Special Order Products Special order products are not eligible for return. Quantity Purchases While Newegg is more than happy to fill your order for a quantity of ten 10 or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable.

Additional Terms Title Newegg does not take title to returned items until the item arrives at the returns address destination. Cross-Shipping We do not cross-ship. Defective Products A defective product that is returned may be repaired, replaced, or refunded at Newegg's sole discretion, unless otherwise required by law.